Return & Refund Policy

1. Custom & Bulk Manufacturing Orders

As our products are manufactured according to individual customer requirements, including designs, materials, sizes, colors, logos, and branding, custom-made and bulk orders are generally not eligible for returns or refunds due to a change of mind, incorrect customer-provided specifications, or changes in business requirements.

This restriction does not exclude valid claims relating to manufacturing defects, incorrect products, or failure to meet agreed specifications.

2. Damaged or Defective Products

We take quality control seriously throughout the manufacturing process.

If you receive products with manufacturing defects, damage attributable to our handling, or significant differences from approved specifications, please contact our team within 7 calendar days of delivery.

To help us review your claim, please provide:

• Order number or invoice reference

• Clear photographs or videos showing the issue

• Description of the defect or discrepancy

• Quantity of affected products

Our team will review the information and work toward an appropriate resolution.

3. Return Eligibility

Returns may be considered under the following circumstances:

• Products contain verified manufacturing defects.

• Items significantly differ from the approved sample or agreed specifications.

• Incorrect products have been supplied.

• Products arrive damaged due to inadequate packaging attributable to our responsibility.

All return requests are subject to review and applicable legal rights. Please obtain authorization before sending any products back.

4. Refunds & Replacements

Where a valid claim is confirmed, Bad Luck Leather may offer an appropriate resolution, including:

• Replacement of affected products

• Repair or correction of manufacturing defects

• Partial refund for affected quantities

• Full refund for qualifying defective or incorrect products

The resolution will depend on the nature of the issue, agreed order terms, and applicable legal obligations.

Approved refunds will be processed through an agreed payment method within [insert refund processing period] after the claim has been finalized.

5. Order Cancellation Policy

Customers should review and confirm all product specifications before production begins.

Before Production: Cancellation requests may be accepted, subject to deductions for documented costs already incurred, including sampling, materials, and preparation.

During Production: Once manufacturing has started, cancellation may result in additional charges based on completed work, purchased materials, and production commitments.

After Production: Completed custom manufacturing orders generally cannot be canceled solely due to a change of mind.

Any refund or cancellation adjustment will be reviewed according to the agreed order terms and applicable law.

6. Sample Approval & Customization

Customers are responsible for reviewing and approving product samples, measurements, materials, colors, artwork, and branding details before bulk production.

Once approval has been provided, changes may result in additional costs or revised production timelines.

If finished products materially differ from the approved specifications due to a manufacturing error, customers may submit a quality-related claim.

7. Return Shipping Costs

Return shipping arrangements will depend on the reason for the return.

For confirmed manufacturing defects or incorrect products attributable to Bad Luck Leather, reasonable return shipping costs will be addressed as part of the agreed resolution.

For other authorized returns, shipping charges and applicable customs expenses will be confirmed before the return is arranged.

Customers should not ship products back without prior authorization.

8. International Orders & Customs

As an international B2B manufacturer, we recognize that shipping, customs clearance, and import regulations vary by destination.

Customs duties, import taxes, and other charges are handled according to the agreed shipping terms.

Refunds of duties or taxes paid directly to government authorities may need to be requested from the relevant authority.

Claims involving transit damage or shipping delays will be reviewed according to the applicable shipping arrangements and carrier responsibilities.

9. How to Request a Return or Refund

To submit a return, refund, or product quality claim, please contact our customer support team with your order details and supporting evidence.

Company: Bad Luck Leather

Email: [Official Company Email]

Phone / WhatsApp: [Company Contact Number]

Business Address: [Complete Registered Business Address]

Our team will review your request and provide guidance on the next steps.

10. Policy Updates

Bad Luck Leather may update this Return & Refund Policy to reflect changes in our manufacturing procedures, business operations, or applicable requirements.

The policy applicable to an order will be the version agreed at the time of order confirmation, unless otherwise required by law or agreed by both parties.